Returns & Refunds policy

ByPamelaJ

At ByPamelaJ, every item is created or selected with care. Your satisfaction matters, and we want you to feel confident when shopping with us.

🛍️ Returns for Physical Items

We accept returns on eligible physical products within 14 days of delivery.

To qualify for a return:

• Items must be unused and in their original condition

• Items must be returned in the original packaging (if applicable)

Once your return is received and inspected, a full refund will be issued to your original payment method.

🚫 Non-Returnable Items

The following items are non-refundable and cannot be returned:

• Digital products (eBooks, printables, coloring pages, etc.)

• Customized or personalized items (including made-to-order products)

Due to the nature of these items, all sales are final.

🔁 How to Start a Return

To request a return, please contact us at:

📧bypamelaj@gmail.com

Include:

• Your order number

• The item(s) you wish to return

We will provide instructions on how to complete your return.

🚚 Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect

• We recommend using a trackable shipping method

⚠️ Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.

💜 A Note from ByPamelaJ

As a small business, every order means so much. Thank you for supporting handmade, creative work — it truly makes a difference.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail bypamelaj@gmail.com